POLICIES

Shipping Policy

We provide FREE SHIPPING for all PLUG GROWN PLANTS (min. RM100) to all bus and cargo destinations in Sarawak ONLY.

Please ensure you enter a valid shipping address and that it is eligible for free shipping prior to purchasing. Ineligible shipping addresses will be cancelled, and your purchase will be fully-refunded.

Customers are responsible for their order(s) in the event of an invalid shipping address.

For orders of products in polybags (1 Litre), we kindly ask our customers to pick-up directly from our nursery in Bau, Sarawak, or ask us for a specific quote for delivery throughout Sarawak.

Please contact us at sales@malesiana.com if you would like to further clarify the delivery arrangements, or if you have any other questions you would like to ask.

Cancellation Prior To Shipment

If you cancel your order(s) before it ships from our nursery, you will not be charged any additional fees. 

We require a cancellation request to be submitted by emailing us at sales@malesiana.com.

Once the cancellation request is received, a full refund will be initiated. 

We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.

Change In Shipping Address

If you have any request for a change of shipping address, please email us at sales@malesiana.com within 12 hours upon your order submission. 

Customers will be responsible for their own orders that have already been dispatched from our nursery after that time.

RETURN & REFUND POLICY

Due to the perishable nature of our goods, all purchases of either plantlets or polybags are non-returnable and non-refundable.

If you have issues with the condition of the goods on arrival, please contact our sales representative at sales@malesiana.com.

Shipping Options & Packaging

BusAsia Biaramas

Available for delivery within Sarawak to a bus terminal nearest to you.

Cargo

Available for delivery to Sibu, Bintulu, and Miri.

Shipping times will vary depending on where your order(s) are from. 

To receive updates on your order, kindly refer to our sales representatives via the numbers at the bottom of the page or through our email: sales@malesiana.com

Example of product packaging.

Example of product packaging containing plug grown plants.

Visit US

You may come and check out our available supply yourself at the location:

Lorong Jugan Buso 2, Pekan Buso

94000 Bau, Sarawak, Malaysia

Monday – Friday : 8:00AM – 5:00AM